Online Orders
For help with orders and shipping please contact susumu@susumuservice.com
All enquiries
susumu@susumuservice.com
Shipping Information
Please allow 3-7 days for processing.
Customer is responsible for customs charges for all international orders.
If the recipient refuses delivery of their order due to a customs charge your package will be considered abandoned and disposed of by the shipping carrier and therefore, your order is not eligible for a refund.
You will receive a tracking number once your order is shipped, so please ensure your delivery address is correct and secure. We are not responsible and do not refund for any lost or stolen packages. We recommend that you purchase Route Purchase Protection for domestic orders.
We are not responsible for any delays in shipping caused by ground or air transportation delays, severe weather, or other circumstances out of our control.
Returns and Exchanges
We do not offer refunds for returns at this time.
We will happily accept exchanges of full-priced merchandise within 14 days of purchase for item exchange or store credit only. Exchanges are limited to one per transaction. Customer is responsible for all shipping expenses.
Exclusive/Pre-Order item exchanges are subject to size availability.
Sale items and intimates are final sale.
Please note that all returns must be new, unused, and with tags still attached. Shoes and accessories must be returned in their original boxes, and original boxes must be placed inside a separate shipping box. All returns will be checked.
Customer Care
All customer queries can be emailed to susumu@susumuservice.com
Our team responds to customer service emails between Monday and Friday 10am-6pm EST.
Pre-orders
Pre-order items require 100% deposit to reserve your item. Shipping date is noted in the item description and may be subject to change. Items will be shipped out upon availability.